Is my ticket on my phone?
Yes: your ticket lives in the Portal on your phone, and you open it there at the door, because screenshots stop working.
- Valid
- Ready to use. Show it, or tap your wristband, at the door.
- Used
- Already scanned. If you haven’t been in yet, speak to a member of staff.
- Transferred
- Passed to someone else. It now works only on their phone.
The code on a ticket changes, so a screenshot stops working in about a minute.
Refunds and cancellations follow the organiser’s policy. Contact the organiser about your order.
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